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Support - Around the clock
The Jackpot Scratch support team is on hand 24 hours a day, 7 days ago to assist you with any site, software and/or account related issues.
If you need help with a specific game, you can also try checking out the game rules and instructions, located in the Help section of the Jackpot Scratch software.
- FAQs – visit our Frequently Asked Questions page to see if we can quickly solve your problem
- Feedback – send us your feedback so that we can further enhance your gaming experience
- Customer Service – contact us for any queries or questions you may have
Top Tips
Email Filtering – Don't miss out on important information! Make sure you’re receiving our newsletters and account updates by add us to your Internet provider's safe-sender list.
How to Play – Need a hand getting started? Check out our How to Play, page which offers easy set-up guidelines for all of our games.
Our Promotions – Are you up-to-date on the exciting promotions available at Jackpot Scratch? Check out all of our latest offers when you visit the Promotions page.
Contact Us – Got a question or query you need help with?
Useful Addresses
General inquiries:
Contact our Support Team: support(put the 'at' sign here)jackpotscratch.com
Alternatively, you may contact us by telephone:
* Please note that you will need to have your username ready when contacting our support team via telephone.
| You're Looking for: | You'll Find it Here: |
|---|---|
| Toll Free (Canada only): | +1-888-270-6274 |
| Fax (Canada only): | +1-866-8321-875 |
| Toll Free (UK only): | +44-800-3277-208 |
| Fax (UK only): | +44-800-3277-209 |
| Phone (International): | +632-756-7840 |
| Fax (International): | +632-756-7868 |
Once you have logged-in to Jackpot Scratch, you can chat with our online Support Team by simply clicking on the "Live Online Support" link on Lobby page where available.
